Customer Satisfaction is Our Success!

Customer Service

Included Support Services

Subscribe to Book It Now and get prompt concierge-level training and support from qualified staff. 

  • Free ongoing training.
  • Free support calls – Prompt customer service via the telephone or email.
  • Free support email is registered and tracked. We do respond promptly.
  • Online “Get Help” icon in your control panel for documentation on how to use various features.
  • Free backup and restore if needed.
  • Free export of reservation data.
  • Free software upgrades.

Sales Office Hours

Monday - Thursday: 8:00 AM - 8:00 PM EST
Friday: 8:00 AM- 5:00 PM EST

Regular Phone Support


On-call Support 24x7

On-call support from our knowledgeable support staff is available outside our normal office hours and on the weekends. If you call and reach voicemail, leave a message and someone will get back to you ASAP. You can also register support requests via our monitored online request center.

Email Support

Support email is constantly monitored and we typically respond within an hour or less. All issues are logged, tracked and addressed as soon as possible.